RETURNS & REFUNDS POLICY

Last Updated: January 2026

This Returns & Refunds Policy applies to all purchases made through United Lithium and is intended exclusively for bulk lithium battery cell orders supplied for commercial, industrial, and OEM use.

Due to the regulated, hazardous, and sensitive nature of lithium battery cells, returns and refunds are strictly limited and subject to the conditions outlined below.

1. General Returns Policy

United Lithium does not accept returns on bulk lithium battery cell orders except in cases of verified defects.

All sales are considered final once an order has been paid, processed, or shipped, unless otherwise approved in writing by United Lithium.

Returns are not accepted for:

  • Customer ordering errors

  • Changes in project scope or requirements

  • Compatibility or application mismatch

  • Buyer preference or over-ordering

2. Dead on Arrival (DOA) & Defect Claims

United Lithium will review defect claims for lithium battery cells that are dead on arrival (DOA) or exhibit verified manufacturing defects.

Claim Window

All defect claims must be submitted within 72 hours of delivery.

Claims submitted after this window may be denied.

Required Evidence

To be eligible for review, defect claims must include:

  • Clear photos of the original packaging

  • Photos of shipping labels and identifying markings

United Lithium reserves the right to request additional information if necessary to evaluate the claim.

3. Ineligible Handling Conditions

Cells are not eligible for return, refund, replacement, or credit if they have been subjected to any of the following:

  • Charged

  • Discharged

  • Spot-welded or welded

  • Integrated into a battery pack

  • Physically altered in any way

  • Stored improperly or outside recommended conditions

Once cells are handled, modified, or processed beyond initial inspection, they are deemed accepted by the customer.

4. Resolution Options for Approved Claims

If a defect claim is approved, United Lithium may, at its discretion, offer one of the following remedies:

  • Replacement cells

  • Refund (rare and discretionary)

Cash refunds are excluded by default and will only be issued when explicitly approved by United Lithium on a case-by-case basis.

5. Return Authorization & Shipping Responsibility

All returns require prior written authorization from United Lithium.

  • Unauthorized returns will not be accepted

  • Returned items must be shipped in original packaging

  • Hazardous material shipping requirements must be followed when applicable

Responsibility for return shipping costs will depend on the outcome of the claim and will be determined by United Lithium.

6. International Orders (Canada & Mexico)

Due to international shipping restrictions, regulatory requirements, and hazardous material classifications:

No returns are accepted for international orders, including shipments to Canada and Mexico.

Approved defect claims for international orders, if any, will be resolved without physical return of goods and at United Lithium’s discretion.

7. Restocking Fees

If a return is approved for reasons other than verified defects, a restocking fee of up to 15% may apply.

Restocking fees are assessed to cover:

  • Inspection

  • Handling

  • Regulatory compliance

  • Administrative costs

Restocking fees, if applicable, will be communicated prior to authorization.

8. Cancellations vs. Returns

Once an order has been:

  • Paid

  • Entered production

  • Prepared for shipment

  • Shipped or in transit

The order is non-cancelable and non-returnable.

Cancellations are not permitted once processing has begun.

9. Policy Enforcement & Final Determination

United Lithium reserves the right to:

  • Inspect returned materials

  • Deny claims that do not meet policy requirements

  • Make the final determination on eligibility, resolution, and remedies

This policy is designed to ensure safety, compliance, and fairness for all parties involved in bulk lithium battery transactions.

10. Contact Information

For returns or defect inquiries, please contact:

United Lithium
📧 unitedlithium.us@gmail.com
🌐 www.unitedlithium.us
📍 Nevada, United States